Returns, Refunds & Subscriptions
Return & Refund Policy
Clear information about return eligibility, product concerns, refunds, and subscription cancellations.
Our 30-Day Purchase Promise
We want you to feel confident ordering from RevitaPlus. Eligible return requests must be submitted within 30 days of delivery. The available resolution may depend on whether the product is unopened, damaged, incorrect, or has already been opened or used.
Please contact our care team before sending any product back.
Return Eligibility
Return and refund eligibility depends on the condition of the product and the reason for your request.
Unopened Products
Unopened and unused products may be eligible for return when the request is submitted within 30 days of delivery.
This includes eligible returns due to a change of mind or personal preference. For non-quality-related returns, the customer is responsible for return shipping costs.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incorrect, or appears to have a product quality issue, please contact us within 30 days of delivery.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
Opened or Used Products
Opened or used products are generally not eligible for return solely because of a change of mind, personal preference, or because the expected results were not experienced.
If you experience an unexpected issue after using the product, notice a possible product quality concern, or believe there is another problem with your order, please contact us within 30 days of delivery. Our care team will review the circumstances individually.
How to Request a Return or Refund
Before sending any product back, please contact our care team at myrevitaplus@outlook.com .
To help us review your request as quickly as possible, please include:
- Your order number
- The email address used to place the order
- A brief description of the issue or reason for your request
- Clear photos of the product or shipping package, when applicable
- Lot or batch information, when relevant and available
Our care team will review your request and provide the appropriate next steps.
Return Shipping
If a return is required, our care team will provide the appropriate return instructions after reviewing your request.
For verified damaged, defective, incorrect products, or confirmed product quality issues, RevitaPlus will provide the appropriate resolution and any return instructions that may be required.
For eligible returns of unopened and unused products due to a change of mind, personal preference, or another reason unrelated to product quality or an order error , the customer is responsible for the cost of return shipping.
Refund Processing
Once an approved return has been received and reviewed, or once a refund request has otherwise been approved by our care team, the refund will be issued to the original payment method.
You will receive confirmation once your refund has been processed. After the refund is issued, your bank or card provider may require additional processing time before the credit appears on your account.
Late or Missing Refunds
If you have received confirmation that your refund was issued but do not see the credit on your account:
- Check your bank or card statement again for a pending or recently posted credit.
- Contact your bank or card issuer, as processing times may vary after a merchant issues a refund.
- If your financial institution cannot locate the refund, contact us with your order number and we will review the transaction from our side.
Subscription Management & Cancellation
RevitaPlus subscriptions are designed to be flexible. You may manage, pause, or cancel your subscription before your next renewal is processed.
Manage Your Subscription
Log in to your subscription account to review upcoming orders and use the subscription management options available to your account, including pausing or canceling future renewals, adjusting your delivery frequency, or changing your next eligible renewal date.
Need Help?
You may also contact our care team at myrevitaplus@outlook.com . Please include the email address associated with your subscription or your most recent order number.
Still need help?
Our care team is here to help with returns, refunds, product concerns, or subscription questions.
myrevitaplus@outlook.comCustomer Care: Monday–Friday · Typical response within 1 business day
