Shipping Policy

Order Processing

Once your order is placed, our fulfillment team begins preparing it for shipment. Most orders are processed within 1–3 business days.

During holidays, promotions, or periods of unusually high order volume, processing may take slightly longer.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours after shipment for tracking activity to appear or update on the carrier's website.

Order Verification & Security

For certain orders, we may contact you to confirm order or shipping details before fulfillment. This helps us protect customers from unauthorized transactions and delivery errors.

If verification is required, your order may be temporarily placed on hold until we receive a response.

For your security: RevitaPlus will never ask you to send your full credit card number, password, or other sensitive account credentials by email.

Shipping Address Accuracy

Please review your shipping address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at myrevitaplus@outlook.com .

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has already shipped.

Damaged Packages

Please inspect your order when it arrives. If your package or product appears significantly damaged during transit, contact us as soon as possible.

Please include:

• Your order number
• Clear photos of the shipping package
• Clear photos of the affected product

Our care team will review the issue and help determine the appropriate next steps.

Package Marked Delivered but Not Received

If USPS tracking shows your package as delivered but you cannot locate it, we recommend first checking:

• Around your usual delivery area
• With household members or neighbors
• With your apartment office, front desk, mailroom, or property management team, if applicable

USPS tracking may occasionally update before a package is physically accessible, so we also recommend allowing a short period for final delivery.

If your package is still missing, contact us with your order number and we will help review the shipment and determine the next steps.

Returned to Sender

If your package is returned to us because of an address issue or unsuccessful delivery, please contact our care team.

We may ask you to confirm your complete shipping address and contact information before arranging the next step.